PRIVACY POLICY

 

Thoughtfully crafted wines, shared with care — these terms outline how we work with you.

Last updated: 05/05/2026

At Collector Wines, we respect your privacy and are committed to handling your personal information with care and transparency.

We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information We Collect

We collect personal information that is necessary to provide our services. This may include:

• your name and contact details

• delivery and billing information

• date of birth (to confirm legal drinking age)

• payment and transaction details

• membership details and preferences

• correspondence with us

2. How We Collect Information

We collect information directly from you when you:

• place an order

• join or manage your wine club membership

• make a Tasting Room booking

• sign up to receive updates

• contact us

We also use trusted platforms to operate our services, including Shopify, Bloom Commerce, and Bookit.

3. How We Use Information

We use your information to:

• fulfil orders and arrange delivery

• manage your membership and bookings

• respond to enquiries

• share updates and releases (where you have opted in)

4. Sharing of Information

We may share your information with carefully selected service providers who support our operations, such as payment processors, delivery partners and technology providers.

We do not sell your personal information.

5. Marketing

You may receive occasional updates from us. You can opt out at any time via the unsubscribe link or by contacting us.

6. Cookies

Our website uses cookies to support functionality and improve your experience. You can manage these through your browser settings.

7. Legal Drinking Age

Our wines and experiences are only for sale to and consumption by persons aged 18 years and over. 

8. Complaints

If you have any concerns about how your personal information is handled, please contact us.

We will respond within a reasonable timeframe. If you are not satisfied, you may refer your complaint to the Office of the Australian Information Commissioner.

9. Changes to this Policy

We may update this policy from time to time. The current version will always be available on our website.