PURCHASE TERMS
Thoughtfully crafted wines, shared with care — these terms outline how we work with you.
Last updated: 05/05/2026
These Purchase Terms apply to all purchases made with Collector Wines — whether online, through the Friends of Collector Wine Club, or within our Tasting Room.
By placing an order, you agree to the following.
Orders
All orders are subject to availability and acceptance. In the rare event of an error or unforeseen circumstance, we may need to adjust or cancel an order, and will always contact you directly.
Pricing and payment
All prices are listed in Australian dollars (AUD) and include GST where applicable.
Payment is required in full prior to dispatch or fulfilment.
Delivery
We aim to dispatch orders promptly. Delivery timeframes are indicative and may vary depending on location and carrier.
Responsibility for the wine passes to you upon delivery.
Friends of Collector
Membership of the Friends of Collector Wine Club offers a flexible way to stay connected to our wines.
By joining, you agree to receive our seasonal releases (typically April and October), with the ability to customise, pause, or cancel your membership at any time via your online account or by contacting us.
We simply ask that payment details remain current to ensure a smooth experience.
Tasting Room experiences
Bookings for tastings and experiences may be subject to additional terms, including cancellation timeframes and group arrangements.
We may, where necessary, adjust or cancel a booking and will always endeavour to provide notice.
Vouchers
Vouchers are valid for the period specified at the time of issue and are not redeemable for cash.
They are intended to be enjoyed and shared — if you have any questions around their use, we are always happy to assist.
Returns and consumer guarantees
Our wines come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they are not of acceptable quality and the issue does not amount to a major failure.
If something isn’t quite right, please reach out — we will work with you to resolve it.
Liability
To the extent permitted by law, Collector Wines is not liable for any indirect or consequential loss arising from the use of our products or services.
Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.
Changes to these Terms
We may update these Purchase Terms from time to time. The most current version will always be available on our website.
Governing law
When placing an order, you agree that all purchases of alcohol comply with Australian law, and that alcohol cannot be sold or supplied to a person under 18.